Information for Canadian Policyholders
Mosaic Insurance has entered into delegated underwriting contracts with certain insurers to provide specialised insurance coverages, and options offered by Mosaic will be limited to products of these insurers.
Mosaic earns commissions on the sale of insurance coverages it writes under these delegated underwriting contracts.
As a registered member of the Registered Insurance Brokers of Ontario (RIBO), Mosaic Insurance is subject to the RIBO Code of Conduct, as well as the Canadian Insurance Services Regulatory Organization (CISRO) Principles of Conduct.
Learn more:
Contact information
Mosaic Insurance Services Canada ULC
11th Floor, WaterPark Place
20 Bay Street
Toronto, ON M5J 2N8
Canada
Ian Fraser, President, Mosaic Insurance Services Canada ULC
ian.fraser@mosaicinsurance.com
+1 905 304 3333
Reynaldo Batac, VP, Underwriter, Professional Liability, Cyber, Financial Institutions
reynaldo.batac@mosaicinsurance.com
+1 416 705 4470
Kyle Gray, VP, Underwriter, Cyber
kyle.gray@mosaicinsurance.com
+1 647 638 2606
Ricardo Philip, VP, Underwriter, Environmental Liability
ricardo.philip@mosaicinsurance.com
+1 647 880 1488
Charlie Zilvytis, VP, Underwriter, Transactional Liability
charlie.zilvytis@mosaicinsurance.com
+1 416 859 3358
Claims intake
| Line of Business | Claims Notification |
|---|---|
| Professional Liability | CanadaClaimsFNOL@mosaicinsurance.com |
| Financial Institutions | CanadaClaimsFNOL@mosaicinsurance.com |
| Transactional Liability | CanadaClaimsFNOL@mosaicinsurance.com |
| Environmental Liability | CanadaClaimsFNOL@mosaicinsurance.com |
| Cyber Claims | CanadaClaimsFNOL@mosaicinsurance.com |
| Cyber Incident Response Hotline | +1 866 273 2249 |
COMPLAINTS POLICY & CONTACT INFORMATION
If you are a Canadian policyholder, please refer to the relevant Lloyd’s complaints-handling website for instructions on how to make a complaint, as well as the procedure for submitting complaints, and related available resources: