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The Insurer TV: Head of Americas, Claims, Elissa Doroff

June 11, 2024

CLOSE QUARTER: How partnership + trust shape the best claims process

Mosaic’s Head of Americas, Claims, Elissa Doroff, speaks to The InsurerTV about the importance of paying claims and how an insurer’s approach shapes its identity. Doroff describes the way Mosaic integrates claims and underwriting from the start of every client relationship, building trust and communication even before a policy is bound. “It’s not meant to be an adversarial process; it’s meant to be a partnership and an open dialogue.”

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